For those who follow me on Twitter, know that I and Firefox don’t get along. I just want to browse the web, and Firefox just wants to eat memory and crash all the time. However, I was pleasantly surprised when Firefox crashed and offered me a chance to give feedback:
I was so thrilled at this opportunity and thought about doing something like this in Eclipse land.
Does it make sense for us to have a feedback agent? Do Eclipse-based products out there already have their own feedback agent mechanisms? Would we benefit from having a standard one at Eclipse that people could build on top of?
One problem we would have with this is how to manage all the feedback. However, Mozilla must have the same problem too because they have a ton of users. Who sifts through all the feedback. Is there some processing on the backend to make sure things get sent to the right place or flagged somehow?
In the end, I think this is a good idea as it provides an communication channel between the software you write and your users. Plus, I could imagine hooking up the feedback mechanism to a Twitter feed for comedic purposes.