Support when you need it

Get Answers - Ask questions. Get expert answers. Quickly, privately and with the confidentiality of an NDA. Designated members of your team can ask us questions and to which we respond as quickly as possible. This feature is great when you are stuck with a problem, cannot find useful information and want access to expert help quickly. It complements the public community newsgroup to which we contribute.

Get Solutions - Have a problem? Get a solution quickly. If you find a problem, we can provide you with an emergency bugfix.  Our goal is to create fixes that can be used by you immediately and then added to the Eclipse code base to ensure that you don't need to recreate the fix with each release.

Get Insight - If the issue lies in your project code built on Eclipse, we can conference with you via the web.  Your contacts will work with our team to analyse the code and help you resolve your problem.

Developer Support

Are you developing an Eclipse RCP / RAP application and need to call someone when an unexpected problem arises? Do you value the feeling of having access to someone with technical know-how, who is able to give you tailored advice about which solution will give you the best results?

With the RCP / RAP Developer Support we offer you the solution you need: guaranteed response times at fixed rates, with various support models that are tailored to fit your needs. You only pay for the hours that you use. Whether you manage numerous RCP / RAP applications within your organization or for your customers, Developer Support is the most cost effective solution to ensure product utilization.  that your team meets its development goals.

Production Support

Do you have your own application or an application deployed in your customer's organization and need the security of expert platform support, if a problem occurs that you can't fix?  Would you like to get patches, updates and fixes when you need them?

EclipseSource's RCP / RAP support gives you the support you need for your production desktop and web application.   with billing based on the amount of support that you are using, customizable support models, and guaranteed response times.

Which package is right for you?

Silver:  "I work as an independent consultant, usually with two other people on my team.  We can use support with issues specific to individual projects and to keep up with the latest in the platform.  The timeframe of 3 months fits our delivery schedule."

Gold: "I work on a small team of 5 developers, where we support up to 5 projects at one time.  We often need quick answers and help with patches to support our customers.  With the right help at the right time, we can accomplish the same as a much larger development team."

Platinum:  "We are a large project team of 30 developers working on an internal RCP / RAP application deployed to over 200 users.  We need to be able to keep our users up and running, and up to date.  We use RAP support to add expertise to our team when we need it."

Basic:  "My team recently heard about RAP support. We'd like to try it out on a current project."