Eclipse Support

Get Answers - Ask questions and get expert answers quickly, privately and with the confidentiality of an NDA. Eclipse Support is like having your own in-house expert on call at all times. Avoid costly delays when searching for answers. Can't find what you need in the public domain? Talk to an an EclipseSource expert, get your our answers quickly and keep your project moving.

Get Solutions - Our experts are active members of the Eclipse projects we support. Find a bug or a problem in Eclipse that is holding you back? We can provide you with emergency bug fixes that you can use immediately. We'll then add the fixes to the Eclipse code base to ensure that you won't need to worry about it in the next release.

Get Insight - If the issue lies in your project code, our experts will work with you to pinpoint the problem and propose approaches on how to best integrate your code with the underlying Eclipse technology that you are using.

(1) Limited by the available Support Time. Support can be requested by any of your Designated Client Contacts.
(2) Unused Support Time expires after the end of the Support Period.
(3) Business hours for our US office are Monday to Friday 09:00-17:00 PST, excluding US holidays. Business hours for our European office are Monday to Friday 09:00-17:00 CET, excluding German holidays.
(4) Maximum of two incidents per billed hour.

For Developers

Are you developing an Eclipse Equinox, RCP or RAP application and need someone to call when an unexpected problem arises?

Talk with an Eclipse expert who will analyze your problem, give you tailored advice and find the best solution for you.

Eclipse Support for Developers offers you solutions when you are stuck. With confidentiality, guaranteed response times and fixed rates. Whether you develop Eclipse/OSGi-based applications within your organization or for your customers, Eclipse Support is the most cost effective solution to ensure that your team meets its development goals.

For Production

Do you have an application deployed in your own or your customer's organization and need a 'plan B' when a problem occurs that you cannot fix?Eclipse Support for production gives you a safety-net of expert platform support for those Eclipse problems that you can't fix on your own.

Talk with an Eclipse expert that will troubleshoot your problem via web-conference and screen-sharing, research the bug database and develop a solution. Combined with our Eclipse Maintenance package, this includes access to bugfixes for older Eclipse releases and allows you to commission patches and enhancements you require.

EclipseSource's support for your production desktop and web applications gives you the support you need in demanding production environments and helps you minimize expenses due to application downtime and lost productivity. 

Packages and Pricing

EclipseSource provides a variety of support packages to meet a broad spectrum of needs. Choose a support package that best meets your needs:

Basic: Is your project stalled because you can't get over a technical hurdle? Talk to an expert right now and get your project back on track. Basic gives you one hour of expert time to provide the help you need right now.

Silver: If your team has identified multiple gating issues or if you just want to guarantee on-time delivery of your project, Silver may be the package for you. Silver provides 16 hours of on-demand expert time.

Gold: Is your team using RAP, RCP, OSGi/Equinox or p2? Why not guarantee access to the top experts in the industry to help you with design, debugging and even sponsored development. Gold gives you 72 hours on expert help on demand. It's like having a Eclipse Runtime expert on your team.

Platinum:  If your team is using Eclipse and you want the fastest on-demand support available, then consider our Platinum package. With a maximum 4 hour response time and 200 hours of support your team gets the help they need to succeed, as soon as they need it.

(1) Limited by the available Support Time. Support can be requested by any of your Designated Client Contacts.
(2) Unused Support Time expires after the end of the Support Period.
(3) Business hours for our US office are Monday to Friday 09:00-17:00 PST, excluding US holidays. Business hours for our European office are Monday to Friday 09:00-17:00 CET, excluding German holidays.
(4) Maximum of two incidents per billed hour.